Single Mind LLC
Service policies
These policies explain how Single Mind's services are scoped, delivered, billed, disputed and cancelled. A signed agreement may add or change terms for a specific engagement.
Scope and written agreement
Single Mind provides marketing services for home-improvement companies: Meta ads run in the client's own ad account, booking and follow-up systems and AI tools set up in the client's own accounts, and weekly reporting. The scope, deliverables, access, timing, fees, payment dates, any guarantee and any recurring period are stated in a written agreement before paid work starts. If these general policies conflict with a signed agreement, the signed agreement controls.
Delivery
Services and deliverables are provided remotely and electronically unless the signed agreement says otherwise. Work starts after the written scope is accepted and any required initial payment is received. Delivery happens through the client's ad account, a GoHighLevel workspace set up for the client, email, shared documents, scheduled calls and weekly reports. Single Mind does not ship physical goods.
Advertising spend is paid by the client directly to Meta and is separate from Single Mind's fees.
Launch dates, such as when ads go live, are stated in the written agreement. Client delays in providing information, access, approvals, film-day footage or texting registration documents may change those dates.
Currency, invoices, and payment
Quotes and invoices are stated in U.S. dollars unless the written agreement expressly says otherwise. The amount, due date, and available payment methods appear on the applicable proposal, agreement, or invoice.
Single Mind does not collect or store full card numbers or online-banking credentials on this website. When online payment is offered, payment details are entered on a secure payment page provided by the payment processor, not on this website. Single Mind may receive transaction records and limited payment details needed for billing, support, accounting, and dispute handling.
Refunds
Because each engagement is customized, fees earned for completed service periods, delivered work, and non-cancellable costs the client approved in writing are not refundable. If a client has prepaid for services Single Mind does not perform after cancellation, Single Mind will refund the unearned portion, less any non-cancellable costs the client approved in writing. Refund requests must be sent to yey@singlemind.ai with the invoice number and reason. Approved refunds are returned through the original payment method.
Cancellation
Ongoing service may be cancelled for future periods by emailing yey@singlemind.ai. The cancellation takes effect according to the notice terms in the signed agreement. Cancellation does not reverse fees already earned or charges already due. Single Mind does not use hidden renewals. Any recurring charge, and the date or condition that starts it, is stated in the signed agreement.
Billing questions and disputes
Contact yey@singlemind.ai promptly with the invoice number, the amount in question, and an explanation. Single Mind will review the agreement, invoice, work records, and payment record and respond within a reasonable time. Nothing on this page limits rights that cannot legally be limited.
Changes to these policies
Updated general policies will be posted here with a new effective date. Changes do not rewrite an existing signed agreement unless both parties agree in writing.