Single Mind LLC
Service policies
These policies explain how customized services are scoped, delivered, billed, disputed, and cancelled. A signed agreement may add or change terms for a specific engagement.
Scope and written agreement
Single Mind provides customized business diagnosis, AI system design and implementation, and ongoing operation or support when agreed. The scope, deliverables, access, timing, fees, payment dates, and any recurring period are stated in a written agreement before paid work starts. If these general policies conflict with a signed agreement, the signed agreement controls.
Delivery
Services and deliverables are provided remotely and electronically unless the signed agreement says otherwise. Work starts after the written scope is accepted and any required initial payment is received. Delivery may occur through email, shared documents, scheduled calls, dashboards, or installation into client-approved systems, as applicable. Single Mind does not ship physical consumer goods.
Milestones or estimated completion dates are stated in the written scope. Client delays in providing information, access, decisions, or approvals may change those dates.
Currency, invoices, and payment
Quotes and invoices are stated in U.S. dollars unless the written agreement expressly says otherwise. The amount, due date, and available payment methods appear on the applicable proposal, agreement, or invoice.
Single Mind does not collect or store full card numbers or online-banking credentials on this website. When online invoice payment is offered, payment details are entered on a secure payment page provided by the payment processor, not on this website. Single Mind may receive transaction records and limited payment details needed for billing, support, accounting, and dispute handling.
Refunds
Because each engagement is customized, fees earned for completed work, delivered milestones, and non-cancellable costs the client approved in writing are not refundable. If a client has prepaid for services Single Mind does not perform after cancellation, Single Mind will refund the unearned portion, less any non-cancellable costs the client approved in writing. Refund requests must be sent to yey@singlemind.ai with the invoice number and reason. Approved refunds are returned through the original payment method.
Cancellation
Ongoing service may be cancelled for future periods by emailing yey@singlemind.ai. The cancellation takes effect according to the notice terms in the signed agreement. Cancellation does not reverse fees already earned or charges already due. Single Mind does not use hidden renewals or free-to-paid trial conversions.
Billing questions and disputes
Contact yey@singlemind.ai promptly with the invoice number, the amount in question, and an explanation. Single Mind will review the agreement, invoice, work records, and payment record and respond within a reasonable time. Nothing on this page limits rights that cannot legally be limited.
Changes to these policies
Updated general policies will be posted here with a new effective date. Changes do not rewrite an existing signed agreement unless both parties agree in writing.